Politique d’expédition

 

Sign it and then send it with your package to the address we will provide when you write to our support.

Shipping and Returns Policy

Returns & Exchanges:

At Votre Marque, we do our best to ensure our product descriptions are as detailed as possible so that you won't encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.

 

Order Cancellation Policy:

We pride ourselves on our ability to quickly process all orders placed on our website.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at XXXX@XXXX.com as soon as possible.

The vast majority of in-stock items are processed and/or shipped within 12 hours. It is imperative that you contact us within this time frame so we can attempt to cancel your order before it is processed and/or shipped.

No cancellation request will be accepted if your order has already been processed.

 

Address error:

It is your responsibility to verify the accuracy of this address and contact us promptly to request a change. This change can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.).

In these cases, these packages may be returned to us, but not always.

If your order is returned to the sender, we will offer you a refund less the shipping costs, or we will offer a reshipment, at your option.

You are not eligible for reshipment or a refund until your package has been received by the sender.

 

Return Policy:

We accept returns* for any reason!

Whether you're dissatisfied or have simply changed your mind, our return policy is 30 days from the date you receive your products.

If for any reason you're not satisfied, simply fill out this return form.